User Guide
payment method
credit card
We accept VISA / Master Card / American Express / JCB.
Amazon Pay
This is a payment method that allows you to shop using your Amazon registration information without entering your address or credit card information.
Alipay
This is a QR code payment service provided by Alibaba Group, a major IT company based in China.
Union Pay
It is an electronic payment system that is used around the world, mainly in China.
Wechat Pay
It is a smartphone payment equipped with China's No. 1 share messenger application "WeChat".
delivery method * postage
Delivery charge
It will be delivered nationwide for 1,200 yen (tax included).
An additional shipping fee will be charged for Okinawa and remote islands.
About delivery date
Estimated shipping time is within 5 business days after ordering, excluding weekends and holidays.
others
- You cannot specify the delivery date and time.
- Please note that shipping may be delayed during the gift season, such as mid-year and year-end gifts, depending on how busy it is.
- We do not support overseas delivery.
- If the product is returned due to long-term absence, incorrect address, etc., we will cancel the order. If you would like the product, please place a new order.
About membership registration
Member registration is free.
After completing the registration, we will send the registration information to the registered email address.
Click here for member registration
Returns, exchanges, cancellations, etc.
As a general rule, we do not accept returns or refunds of products purchased on this site after they have been shipped.
Only if the product is defective, we will exchange it for a good product.
Deadline for returns
Please contact us within 7 days from the delivery date of the product.
return shipping
In the case of defective products, we will bear the cost.
Otherwise, it is the customer's responsibility.
Precautions before use
inspection
When you receive the product, please inspect it.
- The purchased product and the delivered product must match
- Good product (no defects such as scratches or missing items)
Defective product
We ship after strict inspection at our store, but if there are any defects during inspection, please contact our customer support within 7 days from the delivery date. In addition, the shipping fee for returning the product will be borne by our store (cash on delivery).
*Even if the product is defective, if you do not contact us within 7 days from the delivery date of the product, we will consider that there were no defects at the time of inspection after receiving the product, and we will refuse to return or exchange it. Please note.
Long-term absence, refusal to receive
If the product is returned due to a long absence or refusal to receive the product without contacting us, or if the customer returns the product repeatedly due to personal reasons, we may not be able to accept your next order.
About product photos
The color of the product photo may look different from the actual product depending on the settings of your computer monitor. Please note.
Contact information
Please use the contact form below to contact us regarding product inquiries, exchanges, or returns of purchased products.
Click here for the inquiry form